A VirtuALZ Care Navigator is the first point of contact for all VirtuALZ Members. Care Navigators are trained to listen intentionally and to assist the Caregiver at that moment. They will triage the situation to help direct the Caregiver to the appropriate level of help.
Being a Care Navigator is more than being the first point of contact for VirtuALZ Members. It’s about building a relationship with the Member's Caregivers so that they can understand the specific and individual needs of each Caregiver and their situation. Care Navigators become part of the family success plan by providing an extra level of support.
When new Members enroll in the VirtuALZ program, they are assigned to a Care Navigation Team. Each Team has a Care Navigator who is committed to a specific Member. The Caregiver will never have to wonder who will be taking their calls or helping them with a particular situation. Caregivers can take comfort in knowing that a skilled individual is on the other side of that call who will help them locate resources in their area or escalate their needs to the social worker or registered nurse on their Care Navigation Team.
While VirtuALZ is not designed to handle medical emergencies, it is intended to be your long-term care partner. Your Care Navigator becomes familiar with your day-to-day life. When the stress of being a Caregiver feels overwhelming, your Care Navigator can help alleviate that stress and offer you support.
Often Caregivers neglect their own needs because they do not want to burden others. Knowing there is someone that you can call during the day to receive support on the Caregiver journey is a comfort you can invest in today.
To learn more about becoming a member of VirtuALZ, visit: Become a Member
Note: The VirtuALZ blog (FYI) is strictly a news and information website about Alzheimer’s Disease and Related Dementias and life over 60. It does not provide medical advice, diagnosis, or treatment. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website. The VirtuALZ Blog (FYI) is intended to spark discussion about issues pertaining to Alzheimer’s disease.